The purchase contract is concluded by the exact compilation of the application form and the consent to the purchase manifested through the adhesion sent online or by completing the form / form attached to the online electronic catalog at the address sergiolevantesi.com/ checkout and the subsequent submission of the form / form itself, always after viewing a web page of the order summary, printable, which shows the details of the ordering and ordering, the price of the purchased good, shipping costs and any additional charges, payment methods and terms, the address where the goods will be delivered and the right of withdrawal.
When the Supplier receives the order from the Buyer, he sends a confirmation e-mail and displays a confirmation and summary web page, printable, containing the data recalled in the previous point.
The contract is not considered perfected and effective between the parties in defect of what indicated in the previous point.
These terms and conditions (the “General Conditions of Sale”) regulate the offer and sale of products on the website www.sergiolevantesi.com of the company GKS srl Via Dell ‘Arte, 2 / A San Filippo Industrial Area 63821 Porto S.ELPIDIO ( FM) ITALY PIVA 01189130444.
Each order implies acceptance of these General Conditions of Sale. It is recommended to inspect and read the General Conditions of Sale carefully before ordering any products on the Site.
These General Conditions of Sale exclusively regulate the offer and sale of products to Consumers on the Company’s Website.
With the execution of the order, the Customer declares to have read the General Conditions of Sale available on the Site and to have accepted them.
DELIVERY AND SHIPPING COSTS
Each order placed is sent to our warehouse to be prepared, after validation of the payment. All ordered items are available in our warehouse, this means that the items are checked, packaged and delivered to the courier quickly. For this reason we can not make changes to your order and the method of payment and delivery chosen.
You will be notified by e-mail the day of the package shipment. The parcels are delivered by courier and delivery times vary from 2 to 5 working days. 5 for recipients located on the islands.
Shipping costs for orders over € 200.00, for Italy, are charged to GKS srl, while for orders of less than € 200.00 shipping costs vary depending on the place and delivery times and are shown in the table below. The costs related to the mark (valid only for Italy) are € 5.00. Shipping costs for Europe amount to € 25.00 (discount on first order).
|Only for orders below 200 €|
|Place||GLS: 24H / 48H per le isole||Express: 4 working days|
|Venezia, Laguna e isole minori||15,90 €||5 €|
|Sardegna||10,90 €||5 €|
|Calabria, Sicilia, Basilicata||7,90 €||5 €|
|Resto d’Italia||5,90 €||5 €|
|Resto del mondo||/||25|
PAYMENT PRICES AND CONDITIONS
Sergiolevantesi offers you three methods of payment:
- PayPal account;
- Credit card;
- Cash on delivery
The Site is equipped with a protection system. Your bank details are encrypted and protected by the SSL encryption procedure to ensure absolute confidentiality. Your bank details will not be accessible to third parties on the Internet. For this reason you will have to enter the number of your credit card for each new order.
PASSAGE OF THE RISK OF THE GOOD
According to the art. 63 Cod. Cons. Leg. 21/2014, the company assumes the responsibility of ensuring delivery of the goods to the recipient (Europe).
LEGAL CONFORMITY GUARANTEE
The company assumes the responsibility of repairing, replacing, reducing the price or refunding the customer if the purchased goods prove to be defective or different as described on the Site. The company is subject to the rules on the subject of legal guarantee for 24 months from delivery of the product. The customer has two months to report the defect to the company. The warranty covers the product that has conformity defects and can not be invoked in case of negligence and / or carelessness in the use and / or maintenance of the product.
If you are not satisfied with your purchase you can use the right of withdrawal within 14 days from the delivery date. In this way, once you receive the product, you will have the opportunity to evaluate it and decide whether to keep it, replace it or return it by obtaining a refund of the sum paid.
In case of return with refund of the amount paid, the customer must complete the form “Return form” at the address https://www.sergiolevantesi.com/replacements-and-returns/
GKS srl will undertake to refund the amount to the Customer within 14 days from the date of receipt of the product in the company. The products provided are returned in the same condition in which they were delivered, undamaged, unused or damaged.
The shipping costs for the return are charged to the customer except the first return that is offered by GKS srl.
We invite the customer to keep the return email as proof of the request and to wait for confirmation from the company itself.
Refunds will be made using the same payment method as the purchase. We will inform you by e-mail when your refund will be made. We inform you that the time of credit between our account and yours may vary by a few days depending on your bank. In case of return of an order paid by bank transfer or cash on delivery, the refund will be made by bank transfer. We will ask you to indicate the bank details, to which you wish to be refunded, by email. The return costs of the Products are borne by GKS srl
In case of replacement of a product, this can be replaced with any other product of equal or greater value. The customer must complete the form “Replacement form” which can be found at this address: https://www.sergiolevantesi.com/replacements-and-returns/. We invite the customer to keep the replacement email as proof of the request and wait for confirmation from the company itself. Once GKS srl has accepted the exchange, the replacement costs are charged to the customer except for the first change of every order coming from Italy that is offered by the company itself.
ALTERNATIVE RESOLUTION OF DISPUTES
For disputes arising from the execution of this contract, the mandatory territorial jurisdiction is the judge of the place of residence or domicile of the consumer, if located in the territory of the State,
ODR: art. 14 of Regulation 524/2013 we inform you that in the event of a dispute you can file a claim via the European Union ODR platform at the following link:
The ODR platform is an access point for users who wish to resolve disputes arising from sales contracts or online services out of court. For more information contact: firstname.lastname@example.org
ADR: According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can use the Joint Conciliation procedure. The Procedure may be initiated if the consumer has not received a response or has received a response that he has not considered satisfactory within 45 days after having lodged a complaint with the company. The customer who decides to use the Joint Conciliation procedure is obliged to send the application to the address:
For any clarification or information or post-sales assistance, as well as the right of withdrawal, the exchange of goods and warranty, the Company can be contacted at the following addresses:
Tel + 39 0734 810074
from Monday to Friday
10:00 to 13:00 and 14:00 to 18:00