Pack up the item inside the box as you received it. Make sure you have sealed everything with adhesive tape and write this address in block letters on the box so as to be clearly visible and easy to read:
Gks S.r.l. Via dell’Arte, 2, 63821 Zona Industriale San Filippo (FM) ITALY
Then fill out the form for return or for replacement.
If you are not satisfied with your purchase you can use the right of withdrawal within 14 days from the delivery date. In this way, once you receive the product, you will have the opportunity to evaluate it and decide whether to keep it, replace it or return it by obtaining a refund of the sum paid.
GKS srl will undertake to refund the amount to the Customer within 14 days from the date of receipt of the product in the company. The products provided are returned in the same condition in which they were delivered, undamaged, unused or damaged.
The shipping costs for the return are charged to the customer except the first return that is offered by GKS srl.
We invite the customer to keep the return email as proof of the request and to wait for confirmation from the company itself.
Refunds will be made using the same payment method as the purchase. We will inform you by e-mail when your refund will be made. We inform you that the time of credit between our account and yours may vary by a few days depending on your bank. In case of return of an order paid by bank transfer or cash on delivery, the refund will be made by bank transfer. We will ask you to indicate the bank details, to which you wish to be refunded, by email. The return costs of the Products are borne by GKS srl
In case of replacement of a product, this can be replaced with any other product of equal or greater value. The customer must complete the form “Replacement form”.
We invite the customer to keep the replacement email as proof of the request and wait for confirmation from the company itself. Once GKS srl has accepted the exchange, the replacement costs are charged to the customer except for the first change of every order coming from Italy that is offered by the company itself.