GUARANTEE AND RETURN POLICY
LEGAL CONFORMITY GUARANTEE
The company assumes the responsibility of repairing, replacing, reducing the price or refunding the customer if the purchased goods prove to be defective or different as described on the Site. The company is subject to the rules on the subject of legal guarantee for 24 months from delivery of the product. The customer has two months to report the defect to the company. The warranty covers the product that has conformity defects and can not be invoked in case of negligence and / or carelessness in the use and / or maintenance of the product.
If you are not satisfied with your purchase you can use the right of withdrawal within 14 days from the delivery date. In this way, once you receive the product, you will have the opportunity to evaluate it and decide whether to keep it, replace it or return it by obtaining a refund of the sum paid.
In case of return with refund of the amount paid, the customer must complete the form “Return form” at the address https://www.sergiolevantesi.com/replacements-and-returns/
GKS srl will undertake to refund the amount to the Customer within 14 days from the date of receipt of the product in the company. The products provided are returned in the same condition in which they were delivered, undamaged, unused or damaged.
The shipping costs for the return are charged to the customer except the first return that is offered by GKS srl.
We invite the customer to keep the return e-mail as proof of the request and to wait for confirmation from the company itself.
Refunds will be made using the same payment method as the purchase. We will inform you by e-mail when your refund will be made. We inform you that the time of credit between our account and yours may vary by a few days depending on your bank. In case of return of an order paid by bank transfer or cash on delivery, the refund will be made by bank transfer. We will ask you to indicate the bank details, to which you wish to be refunded, by e-mail. The return costs of the products are borne by GKS srl.
In case of replacement of a product, this can be replaced with any other product of equal or greater value. The customer must complete the form “Replacement form” which can be found at this address: https://www.sergiolevantesi.com/replacements-and-returns/. We invite the customer to keep the replacement e-mail as proof of the request and wait for confirmation from the company itself. Once GKS srl has accepted the exchange, the replacement costs are charged to the customer except for the first change of every order coming from Italy that is offered by the company itself.
ALTERNATIVE RESOLUTION OF DISPUTES
For disputes arising from the execution of this contract, the mandatory territorial jurisdiction is the judge of the place of residence or domicile of the consumer, if located in the territory of the State.
ODR: art. 14 of Regulation 524/2013 we inform you that in the event of a dispute you can file a claim via the European Union ODR platform at the following link:
The ODR platform is an access point for users who wish to resolve disputes arising from sales contracts or online services out of court. For more information contact: firstname.lastname@example.org
ADR: According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can use the Joint Conciliation procedure. The procedure may be initiated if the consumer has not received a response or has received a response that he has not considered satisfactory within 45 days after having lodged a complaint with the company. The customer who decides to use the Joint Conciliation procedure is obliged to send the application to the address: